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Frequently Asked Questions (FAQ)

  1. What is ISLA?

ISLA is a marketplace specializing in high-quality skincare and body care products. We carefully curate our offerings from trusted brands to ensure our customers have access to the best beauty solutions.

  1. How can I contact ISLA for inquiries or support?

For the quickest response, please reach out to us via Direct Message (DM) on Instagram.
You can also contact us via direct phone call or WhatsApp for seamless communication.
Direct Phone and WhatsApp Number:
[+971 54 5366636]

  1. Where is ISLA based?

ISLA is based in the UAE, and our products are currently available for purchase within the country.

  1. What types of products does ISLA offer?

ISLA offers a wide range of skincare and body care products, including serums, moisturizers, body scrubs, and more. We are always expanding our selection to bring you the latest and most effective beauty solutions.

  1. How can I place an order with ISLA?

You can place an order through our website, isla.ae.
Please note that we do not accept orders outside of our website.

  1. What payment methods do you accept?

Our payment gateway is through 'MyFatoorah,' supporting various payment methods, including Apple Pay, Google Pay, and most major credit cards, for a secure and convenient shopping experience.

  1. How long does shipping take?

Shipping times vary based on your location within the UAE. We typically process and ship orders within 1-3 business days.

  1. Can I return or exchange an item?

Yes, we have a return and exchange policy. If you are not satisfied with your purchase, please contact our customer service team for assistance.

  1. Do you offer international shipping?

Currently, ISLA is only available in the UAE. We plan to expand our shipping options to the Gulf region in the future.

  1. How can I stay updated on new products and promotions?

Follow us on Instagram and subscribe to our newsletter for updates on the latest products, promotions, and news from ISLA.

  1. How do you ensure the quality of your products?

We source our products from reputable brands known for their effective and safe formulations. Our team carefully vets each product to ensure it meets our high standards for quality and performance.